Wala Vapes
Shipping Policy
At Wala Vapes, we ship all orders from our Australian warehouse to ensure fast, reliable delivery. Here’s everything you need to know about our shipping process.
Processing Time
- Order Processing: All orders are processed within 1-2 business days (excluding weekends and public holidays)
- Same-Day Dispatch: Orders placed before 2:00 PM AEST on business days are typically dispatched the same day
- Order Confirmation: You’ll receive an email confirmation once your order is placed
- Tracking Information: Tracking details are emailed once your order is dispatched
Shipping Methods & Delivery Times
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping (Orders over AU$ 200) | 3-5 business days | FREE |
| Standard Shipping (Orders under AU$ 200) | 3-5 business days | AU$ 15 |
Note: Delivery times are estimates and may vary based on your location and courier conditions.
Free Shipping Threshold
We offer FREE standard shipping on all orders over $200 AUD (after discounts, before shipping). This offer applies to all Australian addresses.
Delivery Areas
We currently ship to all Australian states and territories:
- New South Wales (NSW)
- Victoria (VIC)
- Queensland (QLD)
- Western Australia (WA)
- South Australia (SA)
- Tasmania (TAS)
- Australian Capital Territory (ACT)
- Northern Territory (NT)
Tracking Your Order
Once your order is dispatched, you’ll receive a tracking number via email. You can track your order through:
- The courier’s website (link provided in your shipping confirmation)
- Your Wala Vapes account (if you created one)
- Contacting our support team
Shipping Restrictions
Due to Australian regulations, we cannot ship to:
- PO Boxes (signature required on delivery)